Shipping policy

Shipping Policy

Last updated: [insert date]

This Shipping Policy explains how we process and deliver orders placed on our website.

1. Order Processing

All orders are processed and shipped within 24 hours of purchase, excluding weekends and public holidays. You will receive a confirmation email once your order has been placed, followed by a shipping confirmation email with tracking information once it ships.

2. Delivery Times

Once shipped, orders typically arrive within 3 to 7 business days. Delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, including carrier delays, weather, and customs processing where applicable.

3. Shipping Rates

We offer free shipping on all orders, with no minimum purchase required.

4. Shipping Destinations

We currently ship within the United States only. If your shipping address falls outside this region, your order may not be eligible for shipping and you will be notified.

5. Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to monitor your delivery status.

6. Undeliverable or Lost Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment, which may involve an additional shipping charge. If your tracking shows delivery but you have not received your package, please contact us within 7 days so we can investigate with the carrier.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and photos of the issue, and we will make it right at no additional cost to you.

8. Contact Us

If you have any questions about shipping, reach out to us at contact@getnuitee.com.