Refund policy

Return and Refund Policy

We want you to love your Nuitee Pro. If you're not fully satisfied, we're here to make things right.

30-Night Guarantee

You have 30 nights from the date of delivery to try Nuitee Pro. If it doesn't work for you, contact us within that window and we'll issue a full refund.

How to Start a Return

Email contact@getnuitee.com with your order number and the reason for your return. We'll respond with instructions on how to proceed.

Return Conditions

To be eligible for a refund, your return request must be made within 30 nights of delivery. For hygiene and safety reasons, please contact us before sending anything back — we'll confirm whether the item needs to be returned or if a refund can be processed directly.

Refunds

Once your return is approved, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Late or Missing Refunds

If you haven't received a refund within a reasonable time after approval, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, contact us at contact@getnuitee.com.

Exchanges

If you'd prefer an exchange instead of a refund (for example, a different setting or size accessory, if applicable), let us know when you reach out and we'll help you sort it out.

Shipping Costs

If a physical return is required, you will be responsible for your own shipping costs unless the return is due to a defective or incorrect item. Shipping costs are non-refundable.

Country/Region